Rejecting Documents As The Signer

As a signer, there can be a multitude of reasons for rejecting documents. The tags could be wrongly assigned or in the wrong location. You could notice an issue with the document itself and some of its content. Signers have the option to reject documents and give reasons for rejection to help improve the next document.

Steps for Rejecting Documents As The Signer

Access your document by using the invitation email in your email inbox. Use the Review Documents button to access the signing page. From the signing page, use the following steps:

  1. Click the More button in the top right and select the Reject option.

Rejecting Documents as Signer from Signing Page

  1. In the window, enter a rejection reason to notify and let the sender know why you don’t approve of the document’s contents. This is important, as the reason will help improve the next document if the document needs to be amended. The reason will be shown in the notification email to the sender.

Reasons for Rejecting Documents

Once the document has been rejected, you should have the document reloaded and no longer have access to tags and fields.

Confirmation for Rejected Document

After a document has been rejected, the sender can go to their Signority account and check the document history and status. In the Recipient List page, you can see the E-Sign Status as Rejected next to the signer rejecting the document.

Recipient Status After Rejecting Document

Alternatively, in the Document History page, there will be an entry with the reason for rejection listed under the Notes column and the Action column will have Document rejected by.

Document History Entry Post Rejecting Document

As the sender, you will also get an email notification confirming the rejected document and information for the reason of rejection. The subject line will also indicate the document has been rejected, in order to quickly determine which document needs attention.

Email confirmation for rejected document

With the reason for rejection, you can resend the document with any changes or create a new document from scratch.

Further Readings

Change Signer Responsibility as a Recipient

Create and Manage a Document Deadline

Copy Notification Emails to Specified Email Address

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