Why are my recipients not receiving Signority email notifications?

If your recipients aren’t receiving emails from your account, there are several common reasons this can happen. This guide walks through the most likely causes and how to fix them. If you’re the recipient who’s not receiving email notifications, please follow the steps below, as well as this article.

Possible Reasons Emails May Not Be Received

Emails Can Be Redirected to Spam/Junk Folders

Some email providers automatically flag unfamiliar or automated messages as spam.

Email Was Blocked

The recipient’s email system may have blocked your address or domain, preventing delivery.

Email Was Auto-Forwarded

The recipient may have set up forwarding rules that automatically move or redirect emails to another folder or address.

Possible Solutions

1. 1. Ask the Recipient to verify the email did not get automatically redirected
      to their Junk or Spam folder. If the email is there, tell the recipient to mark it as “Not Spam” or move it to their inbox.
   2. Have your recipient add secure@signority.com, the Signority system sending email address, as a Safe Sender (aka Trusted Senders) in their email client.
      Note: If you have set up an alternative
   3. Ask the recipient to request that their IT department allows emails from the @signority.com domain (NOTE: If you have set up SMTP to send emails from your own domain that is the domain they need to allow emails from).
   4. If the issue persists, you can try resending the document to an alternative email address (if one is available for the recipient).

Once your recipient has confirmed that they have done this, you may need to resend the envelope in order to send a new notification email.