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What happens when I log a support ticket?

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When someone either emails support at suppport@signority.com, or logs a ticket using our support form (available through the website and your Signority application Dashboard), an official Signority Support ticket is created and logged.

The person experiencing the issue will then automatically receive:

  • an email confirming that we have received your submission
  • an email with your support ticket number

Depending on the urgency of your issue, plan, and your organizations SLA (Service Level Agreement), you will hear back from one of our support representatives between 1 business hour and 2 days. This representative will work with you to resolve the issue as soon as possible.  View our Standard SLA.

Should your issue require a hotfix or patch we will give you the estimated timeline until the fix is in place, and then email you to confirm the fix once it has been initiated.

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