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Unlocking an account

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After multiple failed login attempts, Signority will automatically lockout your account. There are a three ways to unlock your account.

Have your password changed by your admin

Ask your admin to change your password for you. Once your password has been changed, login to your account with your new password.

Change your password yourself

If you have set up a security question as part of your two-factor authentication settings, then you can click on the “Forgot Password” link and change your password. Signority will ask you to answer your security question before allowing you to change your password. Once you’ve changed your password, login to your account with your new password.

Contact Signority Support

If none of the above options work for you, you can send in a request to support@signority.com to reset your password and unlock your account. The Signority support staff may ask you to verify some information related to your account, such as which plan your account is on, or the email address of a recipient that you have recently sent a document to.

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