Signority’s Commitment to Canada and Post Acquisition Plans

Signority’s Commitment to Canada and Post Acquisition Plans

June 11th, 2024

It’s been a week since we announced FileCloud’s acquisition of Signority! As we continue to navigate this transition, we want to assure all Signority customers of our commitment to them. We are focused on maintaining the transparent and open communication that we value so highly here at Signority. 

In the following blog post, Jane He, our founder and new SVP of the Signority Business Unit will address some of the concerns and questions our customers have brought to us, while outlining our strategies to continue ensuring excellence and reliability of Signority.

Data Sovereignty

With this acquisition, Signority remains committed to data sovereignty, particularly when it comes to hosting data centers in Canada. We understand the importance of local data handling for our Canadian customers, and we see this as a pivotal opportunity for our customers concerned with data sovereignty to also have the opportunity to leverage FileCloud’s robust on-premises deployment options. We remain dedicated to keeping your data secured within Canadian borders—aligning with regulatory requirements—while continuing to provide our customers with the peace of mind of knowing their data is protected.

Clarification of Signority’s Status

We want to clarify that Signority remains a proudly Canadian entity, fully operational within Canada, while functioning as a separate subsidiary of FileCloud. This status reinforces our foundational ties to Canadian values and business practices, ensuring that our operations, management, and data governance continue to meet the expectations and regulations specific to Canada.

Customer Support

We understand that our customers have a strong preference for local customer support, and we are committed to maintaining our Canadian-based customer support operations while also integrating with FileCloud’s 24/7 global support framework. This hybrid approach will enhance our responsiveness and ability to address your needs quickly and effectively, ensuring the support you need is available whenever and wherever you need it.

Moving Forward

In the coming weeks, the team at Signority will continue to engage with you through various channels. This will include a scheduled Product Marketing meeting in June (details to follow) led by Jason Dover—FileCloud’s CPO—  to discuss these topics in greater depth. We also plan to send out a detailed customer letter reiterating these points and more, ensuring that you remain fully informed and confident in the direction we are heading.

Thank you for your continued trust and partnership. We are excited about the future and are committed to growing together, delivering solutions that not only meet but exceed your expectations.

Your success is our success, and we look forward to achieving great things together. 

Stay tuned for further updates, and as always, we value your feedback and welcome any questions you may have via our Contact Form.

Jane He
SVP, Signority Business Unit

Privacy and Signority’s Data Localization Technology

Signority’s Data Localization Technology

Signority, Privacy, and Data Localization

For governments there has to be a balance between privacy protection and innovating technologies that provide the best accessibility to its citizens. As a global eSignature company, Signority makes every effort to comply with the laws of every jurisdiction globally. To comply with data sovereignty it is not just matter of where the data centre is located.

Signority eSignature Platform (SeSP) has the full competence to implement a data localization solution to isolate customer data within the enterprise’s designated geographic locations, anywhere globally. 

How Ensure Data Localization

Your Choice of Data Centre Locations:

Signority gives options to enterprise customers by offering a dedicated private cloud solution. SeSP is hosted in the state-of-art AWS data re  in Canada for the public cloud and can host on any customer designated geographic locations through AWS’s global zones. 

Your Choice of 3rd party integration vendors

Through Signority RestFul API integrations, customers can replace their qualified vendors to replace the SeSP out-of-box 3rd party vendors, such as email notification vendor, SMS vendor for 2-factor-authentication and digital certificate vendor for document encryption.

Your Choice of Backups and Retention Policy

Through integration, our customers can synchronize and store every signed document to their record management system or network devices. You can configure the retention period and delete signed documents from the Signority cloud after they are fully backed up to your own systems.   

Restricted IP Address Range for Access

Often corporate policy only permits certain access points to access highly sensitive documents. Signority’s enterprise customers can configure their user’s IP address ranges when they log in to their Signority accounts. This also offers a great protection for hacking incidents from unauthorized geographic areas.  

Legal Assurance

Signority has a Data Protection Agreement (DPA) along with an Enterprise Agreement that is based on the European General Data Protection Regulation (GDPR). Our Data Atlas details how the different types of data are processed and managed in SeSP.  

Empower Signority Employees with Processes and Training to Protect Your Privacy

Security training is a mandatory objective in every employee’s annual performance review. Customer Success staff must go through a rigid privacy training to what to ask and how to ask when confronted with sensitive data. Customer Service is important, and is not outsourced overseas. We believe people that represent Signority must share the same value and the same security and privacy awareness.  

The Signority Enterprise Solution allows for customized location, scale, and backup format. No matter where you are, Signority, as a global player, aims to provide an  efficient eSignature technology.

I encourage you to read two of our previous blogs about Signority’s security practice:

How Signority Secures Your Data 

Security Features You Need in An eSign Platform

Where do you “warehouse” your data?

If you were warehousing physical goods, you would want to know what laws apply to your goods. The data centre location question is equivalent: foreign location means foreign legislation.

Privacy Officers, Legal Counsel, or the Compliance Teams of your organization have an understanding of the risks factors associated with data residency requirements. Signority has the full capability of meeting your needs. If you’d like to learn more, contact us:

  • Phone:  833-222-1088
  • using the chat icon on the bottom right of your screen,
  • or through our contact form

Frequently Asked Questions

A company has a “.ca” domain name. Does it mean the data centre  is in Canada? 

Not at all. Having a  “.ca” website has nothing to do with data centre locations.  To get a “.ca” domain you must meet the Canadian Presence Requirements: 

Once you have the “.ca” domain name, the hosting servers can be anywhere in the world.

A company claims on the website that their data is located in Canada for Canadian customers but refused to sign our privacy act that has clear requirements for Canadian data residency. Why is this?

No matter what the marketing collateral statements, signing your privacy agreement is the actual commitment. If this ever occurs, please question their business integrity. Privacy has become a prominent risk factor. Do not compromise on that unless your Privacy Officer has completed a Privacy Impact Assessment (PIA) and agreed to it.